From early December, users will have the option to initiate cash withdrawal instructions on their phones through the Hang Seng app. Then, when they get to any ATM they can choose its NFC connection or QR code to complete the withdrawal. A text message or email notification will be sent to customers on completion.
The use of NFC is a first for Hong Kong, where QR codes dominate mobile payments.
Margaret Kwan, head, retail banking and wealth management, Hang Sen, says: “We are excited about introducing NFC technology into our customers’ banking experience, offering them even greater choice and convenience.”